Terms and Conditions



We reserve the right, in our discretion, to update or modify the Terms of Use at any time by posting such new terms on the Site. We encourage you to review these Terms of Use whenever you use the Site. Your continued use of the Site and/or Services will constitute your binding acceptance of this Agreement, as amended from time to time.


The images of our products on our site are for illustrative purposes only.
Lengths displayed on are in centimeters.

While we try to ensure that all measurements on our website are accurate, errors may occur as each piece is unique. We cannot accept responsibility for any inaccuracies or errors beyond our reasonable control.

We cannot guarantee that colors / sizes in our images will be rendered correctly on different computer monitors.

If you have any allergies to any metals/alloys, please contact us for product information. We are not responsible for any reactions you may have to the jewellery as a failure of not obtaining the requisite information.


Limitation of Liability

You accept that this Website is offered on an "as is" and "as available" basis.

PearlGem Designs does not warrant that this website will be uninterrupted, timely, secure, error-free, virus free or that defects will be corrected.

PearlGem Designs is not responsible for the accuracy of the information displayed or omitted from the website, including but not limited to, product descriptions, stockists information or any information published or displayed throughout the website.

We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

The risk of damage to or loss of Goods will pass to the Customer when the Goods are delivered to the customer’s letterbox.


The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We do not hold your credit card information on this website. We are not responsible for any issues or security breaches arising within Shopify's and Afterpay's payment gateways.

Payment Options
Our payments are processed via Shopify payment gateway and Afterpay

All items are shipped via registered and tracked Australia Post from our Sydney head office.

Delivery Schedule
All orders are sent registered Australia Post with tracking.
Delivery in Sydney - 2-7 days.
Outside of Sydney - up to 10 days.
Since our pieces are handmade the delivery schedule may change and you will be notified of the changes.
Internationally shipping is processed via Australia Post with a tracking number

Shipping Charges AUSTRALIA

Sales up to $100 incur a $10 AUD for regular tracked shipping shipping.

Express Australia Post Shipping available $13.95

Free tracked australia Post shipping with all ordered over $100


Sales up to $100 incur a $20 AUD for regular tracked shipping.

Free tracked shipping with all orders $150

Prices are subject to change.

Security Rules

Violations of system or network security may result in civil or criminal liability.

PearlGem Designs will investigate occurrences and may involve and cooperate with law enforcement authorities in prosecuting any user or users who are involved in such violations. You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, the following:

Accessing data not intended for you or logging into the PearlGem Designs account, that you are not authorised to access

  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization (or succeeding in such an attempt)
  • Attempting to interfere or interfering with the operation of our Site, our provision of services to any other visitors to our Site, our hosting provider or our network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “mail bombing” or “crashing” the Site.
  • Forging any TCP/IP packet header or any part of the header information in any email or transmission or posting to our Site.

Disclaimers and Limitation of Liability

You assume all responsibility and risk with respect to your use of the Site, which is provided “AS IS.”

PearlGem Designs disclaims all warranties, representations and endorsements of any kind, either express or implied, with regard to information accessed from or via the site, including without limitation, all content and materials, functions and services provided on the site, which are provided without warranty of any kind, including but not limited to any warranties concerning the availability, accuracy, completeness, usefulness or content of information, uninterrupted access, and any warranties of title, non-infringement, merchantability.

In no event shall PearlGem Designs or its affiliates or any of their respective directors, officers, employees, agents or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from or in any way related to the use of, or the inability to use, or the performance of the site or the content and materials or functionality on or accessed through the site, including, without limitation, loss of revenue, or anticipated profits, or lost business, data or sales or any other type of damage, tangible or intangible in nature, even if PearlGem Designs or its representative or such individual has been advised of the possibility of such damages.

Some jurisdictions do not allow this limitation or exclusion of liability, so some of the above limitations may not apply to you.