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All items are original jewellery designs made by PearlGem Designs in Australia.
All PearlGem Design pieces are handpicked with love and care. They will arrive beautifully presented in our gift bag.
Your jewellery is individually presented in a white gift box or Organza bag and sent with a jewellery cleaning cloth. To protect your jewellery during transit we wrap gift box items to prevent movemet and send all orders in a padded envelope.
If you require free gift wrapping please ensure you have ticked the "Gift wrap" option for it to be included in your purchase.
Returns and Exchanges
RETURN POLICY
Our exchange policy is valid for up to 14 days after the purchase of goods. We will gladly offer exchanges for the value of your purchase of all items that are unworn and in original condition. Please note, we do not issue refunds for a change of mind or for an incorrect purchase. You will be responsible for paying for your own shipping costs for returning your item unless faulty.
TO QUALIFY FOR A EXCHANGE
Items must be in their original condition without signs of wear or damage.
Items returned by mail must be in all original packaging (tags, box. included)
All exchange orders will incur a new shipping, handling and insurance charge. Please note: PearlGem Designs accepts returns and exchanges for products purchased directly via PearlGem Designs only.
Products purchased through our retail partners must be returned and/or exchanged to that specific retail location. Respective retailer return and exchange policies apply.
Below items are non-returnable:
Earrings- due to current health and safty laws
Custom made designs
If you need to return goods because they are defective other than because of damage during the shipping process, please contact us within 3 days of receipt of parcel.If you do not contact us within that time, the goods will be considered to have been delivered in good condition and accepted by you.
You will receive an email notification from PearlGem Designs when we receive and process your return or exchange. Please allow up to 2 weeks for your items to be processed.
PearlGem Designs accepts returns or exchanges via Australia Post,FedEx, UPS, and USPS to our address below (ATTN: RETURNS). PearlGem Designs is NOT responsible for lost returns packages, and recommend you insure and track your packages. Please address all returns and exchanges to:
We process and ship orders via Australia Post from our Sydney office Monday through Friday.
Australia Post does no longer leaves a paper card to advise of an attemped delivery.
Orders for standard shipping are usually fulfilled and shipped within 2-3 business days of purchase, unless otherwise noted.
Delivery time is an estimate only. PearlGem Designs is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
You will be charged at the time your order is placed. When your order ships, we will email you a shipping confirmation with tracking information.
Shipping & Handling
Australia
Our standard rate of $10 covers shipping, handling via Australia Post (1-10 days within Australia).
Express Australia Post Shipping $13.95
Free Tracked australia Post shipping on all orders over $100.00
World Wide
Free Shipping on all orders over $150.00
Our standard rate of $20 covers shipping and handling via Australia Post (6-25 days from Australia).
Your jewellery is individually presented in a white gift box or Organza bag and sent with a jewellery cleaning cloth. To protect your jewellery during transit we wrap gift box items to prevent movemet and send all orders in a padded envelope.
If you require free gift wrapping please ensure you have ticked the "Gift wrap" option for it to be included in your purchase.
Gemstone Information
Natural Gemstones have inclusions, which appear naturally. Sometimes they can be accidentally mistaken as cracks, but they're actually minerals that have been trapped within the crystal as it has formed. Inclusions are perfectly natural and make each individual crystal unique.
