Mood Necklace – Customizable Charm Base
We’ve re-imagined our beloved Mood style—now for your neck! These dainty sterling silver necklaces are strung with tiny, hand-selected gemstone beads for a pop of color and subtle shimmer. Beautiful on their own, they also serve as the perfect base to showcase your personality.

Adorn your necklace with our curated assortment of charms, featuring vibrant gemstones, luminous pearls, and artful metal pendants. Mix, match, and layer to create a look that’s entirely you—because your mood deserves to shine.

Features:

• tiny 2mm gemstone beads with Sterling silver clasp and extenstion chain

• Compatible with interchangeable charms

• Available in a variety of stone types

• Designed for stacking, layering, and self-expression

Total Necklace length 40-45cm

🤍 All items are original jewellery designs made by PearlGem Designs in Australia.

Returns and Exchange Policy

Due to hygiene regulations, we cannot offer exchanges on earrings.

Custom orders are final sale and not eligible for return.

Items purchased using promotional discount codes or during sales are strictly final sale and are not eligible for return. Please ensure you choose carefully (This policy does not include our welcome code or automatic cart discount).

We accept exchanges for all items (excluding Earrings) that are unworn, in original condition and packaging.

Eligible items must be shipped within 14 days after the date of purchase.

We do not issue refunds unless an item is deemed defective by us.

If you need to return items because they are defective please contact us within 3 days of receipt of parcel. If you do not contact us within that time, the items will be considered to have been delivered in good condition and accepted by you.

INTERNATIONAL ORDERS

The purchaser is responsible for any duties and taxes incurred on international orders, and will not be entitled to a refund should these fees not be paid.

HOW TO INITIATE A EXCHANGE

Customers are responsible for covering the cost of return postage unless the item is defective.

We recommend using a return shipping method with a tracking number, as we are not responsible for returns damaged or lost in transit.

Once we receive your returned order, upon inspection, if approved we will exchange your order.

Request a exchange by email us at pearlgemdesigns@hotmail.com. Ensure the parcel contains the original invoice and gift box/pouch.

You will receive an email notification from PearlGem Designs when we receive and process your exchange. Please allow up to 2 weeks for your items to be processed.

Please address all returns and exchanges to:

PearlGem Designs (ATTN: RETURNS)
C/O Haldex
15 Phillips Road
Kogarah NSW 2217
Australia

Thank you for your understanding.

Warranty

If your goods arrive faulty or damaged, we are more than happy to offer a repair, full refund, or exchange, in accordance with the following process:

• The item must have been purchased within 2 months of notification.

• PearlGem Designs is to be notified by email to pearlgemdesigns@hotmail.com.

• Images of the fault are sent by email to pearlgemdesigns@hotmail.com.

Upon receipt, your jewelry item will be assessed by our Team. The return shipping cost for the faulty item will be reimbursed to you once the item has been assessed as having a manufacturer's fault and the return has been granted. We, therefore, suggest you include the return freight payment receipt with your original invoice and return document so this freight cost and your original payment can be refunded together.

Normal wear and tear, or damage caused by use outside our recommended care guidelines, is not considered warranty eligible.

Repairs

Repairs are available for a small fee, with a quote provided before work begins.

SHIPPING WITHIN AUSTRALIA:

$10 - Australia Post with tracking

$13.95 Express Australia Post

Free on all orders over $100.00

International Shipping

$20 - via Australia Post (6-25 days and from Australia).

Free Shipping on all orders over $150.00

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

TRACKING:

All orders have an Australia Post tracking number. Contacting this courier and quoting your tracking number will enable you to monitor the delivery progress of your parcel. Please note for international orders - once parcels have left Australia you will need to track your parcel via your country's postal service by quoting the same tracking number.

For more information please see our returns and exchange policy